Frequently Asked Questions

This Agreement was last modified on 18th february 2016

Shipping Information

What Shipping Methods Are Available?

As standard, we offer next day free delivery (subject to courier availability and not including weekends)

How Long Will it Take To Get My Package?

Next day delivery is available, but subject to the time when the order is made.

How Do I Track My Order?

We provide a tracking service on the website. We recommend creating an account to keep track of all your current and previous purchases.

Do I Need A Account To Place Order?

No account is necessary to make a purchase. But we do recommend creating an account in order to keep track and record all your transactions.

FAQ continued

How can I place an order?

You can make a purchase through our online store, or visit one of our showrooms. We can assist with helping you find the right product.

Who can I contact if I have a problem?

We offer a 24/7 chat option on the ECOBRITE website, however there may be a waiting time depending on availability of an agent. You may also contact us on phone lines and email us at info@ecobriteled.com.

Collaboration opportunities?

We offer the opportunity to work with us, directly or through a supply and distribution agreement. We offer a professional meeting schedule for clients who would like to work with us.

What are cookies, and why are they used?

Cookies are used on our website to ensure we provide you with products and services that make your experience with us as easy as possible. We do not gather any personal data for third party use or pass your details on for any other purpose. All information on this website is secure and encrypted with the latest online technology, so you can search and browse in peace. If you would like to know more, please check out our ‘cookies’ page in the tab section.

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