Exchange policy

At Ecobrite Limited, we want to keep our customers happy. In unfortunate circumstances, where you are not happy, please see our returns policy below.

A) Online Purchases

Ecobrite Limited offers a full refund for any unused products purchased online through our URL www.ecobriteled.com, as long as our returns procedures are adhered to.

1. The customer must notify Ecobrite Limited by emailing info@ecobriteled.com that you wish to make a return within 14 days of your purchase.

2. Within your email, you must give the full product code and specification, your delivery address, invoice number, your reason for return and the date you purchased the product.

3. Products must be unused and packaged as you received them. We cannot accept any returns of products that have been used as we will not be able to re-sell them.

4. From the date of notifying us of your return, you have no more than 14 days from that date to return the product(s) to our Head Office below.

B) In-store Purchases

Ecobrite Limited offers an exchange or credit note for any purchases made in-store, other than bespoke orders. This is to avoid any hassle for our staff and customers.

In order to receive an exchange or credit note, customers must adhere to our in-store returns policy. We do not offer a refund on in-store purchases.

1. The customer must return the product(s) to Ecobrite Limited at the head office detailed above, within 14 days of your purchase to guarantee an exchange or credit note. After this date, Ecobrite Limited will not be able to offer any return of products.

2. In order to process the exchange or credit note, the customer must bring the relevant invoice for their purchase. Without this, Ecobrite Limited reserves the right to refuse an exchange or credit note.

3. In order to guarantee an exchange or credit note, product(s) to be returned must be unused and in their original packaging. We cannot accept any returns that have been used as we will not be able to re-sell them.

C) Faulty Product(s) (in-store / online purchase)

We are sorry to hear you have received a faulty product from Ecobrite Limited. The regulations for returns are slightly different depending on how you purchased the product. If a product has become faulty after installation, you must include the certificate of the qualified electrician that installed the fitting – without this we cannot accept any liability for the fault.

i) In-store Purchase

Please contact our admin team at info@ecobriteled.com to notify us of a fault within 7 days of your purchase. If the fault occurs after this period, the admin team will advise you best on your warranties.

In-store returns of faulty product(s) must be returned to our head office, detailed at the end of the policy, within 30 days of the original purchase.

From the date of the return, we reserve the right to a 4 week turn around to repair or replace your faulty product(s).

ii) Online Purchase

If you have made an online purchase and the product(s) are faulty or not ‘up to scratch’, please notify the admin team at info@ecobriteled.com as soon as possible. Returns must be made within 30 days of the purchase in order to be offered a full refund.

For products returned after 30 days, Ecobrite Limited offers a repair or replacement guarantee.

From the date of the return, we reserve the right to a 4 week turn around to repair or replace your faulty product(s).

When returning via post, costs will be refunded or arranged by Ecobrite Limited. The admin team will advise on the best option and if this advice is not followed, we cannot be held liable for the postage.

Disclaimer

The terms of this agreement are within your rights as a consumer. Ecobrite Limited Management reserves the right to refuse any returns that do not fall within the requirements of this policy. Ecobrite Limited also reserves the right to amend or change the procedures or terms of this agreement at any time.

All warranties are those of the manufacturer and Ecobrite Limited reserves the right to a 4 week turn around on repairing or replacing products.

Warranties will only be upheld if all products are fitted within our product guidelines and by a UK qualified electrician. In relation to faulty products, we cannot accept liability where products have not been installed by a registered qualified electrician.

We cannot accept a return/exchange of product(s) for special bespoke orders / products assembled especially for the customer.

If you are not satisfied with this policy or have any questions, please direct them to info@ecobriteled.com and we will get back to you as soon as we can.

Head Office

Ecobrite Limited

169 Cheetham Hill Road

Manchester

M8 8LG

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